Nordic Service Design Conference

November 22nd, 2009

I’m very excited as I will be going to the first Nordic Service Design Conference at the Oslo School of Architecture and Design. I’ll be facilitating a joint workshop with Teresa Sarmento from ESAD, Portugal and Lars Teigen from Second Brain. The 3 position papers for our particular workshop (Challenges in the Digital Service Provision) can be found on this page. Scroll down to Day 2 – Crossover Day. Specifically, the paper that I co-wrote with Lauren Tan, a PhD student from Northumbria University and Phillip Meredith, my KTP associate working in Zodiac Training can be downloaded here. It is based heavily on Lauren’s seven archetype of designer roles which has been derived from her analysis of the DOTT07 projects. We were using her seven archetypes to reflect on Phil’s experience in designing and delivering an e-learning service at Zodiac Training, a training delivery company in the North East of England.

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