Just got back from the First Nordic Service Design conference in Olso. See my previous post. Here are a few pictures from the workshop session ’Challenges in Digital Service Provision’. It was a joint workshop between myself, Teresa Sarmento from ESAD and Lars Georg Teigen,
I really enjoyed the conference, it felt like the most ’designed’ experience of a conference I have ever been to — which is apt as it is a conference on Service Design. I was very impressed by the fact that when I arrived at the hotel, a welcome package was waiting for me in my room — saving me the trouble of needing to register and pick up my conference pack. The organisers also thought about what to include in the pack, a
I’ve also included some pictures from the conference dinner, or shall I say
This was the first dedicated service design conference that I attended and was useful in terms of the issues discussed, as well as observing who was turning up for these type of events. Not sure if this is true…but Simon Clatworthy mentioned that this could be the first dedicated
The issues that was discussed seem to revolve around the areas of understanding the heritage of service design, what can be learn from other forerunners like Participatory Design, Interaction Design etc, to the more predictable areas of methods and tools. There was also a strong branding presence in relation to the design of services. Most of the case studies presented seemed much more business orientated than social projects, which I found surprising seeing that there was a heavy Scandinavian presence where I would expect more social aspects of service design to dominate.
One last word – the next Nordic Service Design Conference will be held next year at Linkoping University, Sweden. I’ll post the link when the call for papers becomes live.
I’m very excited as I will be going to the first Nordic Service Design Conference at the Oslo School of Architecture and Design. I’ll be facilitating a joint workshop with Teresa Sarmento from ESAD, Portugal and Lars Teigen from Second Brain. The 3 position papers for our particular workshop (Challenges in the Digital Service Provision) can be found on this page. Scroll down to Day 2 – Crossover Day. Specifically, the paper that I co-wrote with Lauren Tan, a PhD student from Northumbria University and Phillip Meredith, my KTP associate working in Zodiac Training can be downloaded here. It is based heavily on Lauren’s seven archetype of designer roles which has been derived from her analysis of the DOTT07 projects. We were using her seven archetypes to reflect on Phil’s experience in designing and delivering an e-learning service at Zodiac Training, a training delivery company in the North East of England.